Delete your Split Sage account
You can delete your Split Sage account and the personal data attached to it at any time. This page is public: you do not need to sign in to read it, and it works whether you still have the app installed or removed it months ago.
Split Sage never holds, moves, or processes money, so there is no balance to withdraw and nothing to close down before you delete. What you are deleting is a record of who owed what.
Two ways to delete your account
1. In the app, if you still have it installed
- Open Split Sage and sign in.
- Go to Settings, then Account, then Delete account.
- Read the confirmation carefully. To arm the button you have to type the word DELETE, which is there so nobody does this by mistake.
The deletion runs immediately. You are signed out on every device, and nothing further is required from you.
2. By email, with no app and no sign-in
Send us a message from the email address on your account, the one you sign in with, whether that is your Google address or the email you registered with a password, so we can match the request to the right account.
- Address: christos@sudo-ezekiel.com
- Subject: "Delete my Split Sage account"
- In the message, tell us the email address you signed in with. That is all we need, and it is all we will ever ask you for.
We respond within 30 days, and usually much sooner. If we cannot tell that the request comes from the account holder, we will ask one clarifying question before deleting anything, because deleting the wrong account is not reversible.
What deleting removes
Deleting your account permanently removes, from our servers:
- Your profile: your photo outright, and your display name, which becomes "Deleted user"
- Your email address
- Your password credential and any outstanding password reset links, if you use email and password sign-in
- The link between your account and your Google account, if you sign in with Google
- Your session records, so every signed-in device is signed out
- Your push notification tokens and the devices registered to receive them
- Every receipt photo you uploaded
- Every group with no one left in it but you, with everything in it. Placeholder members (people you added to a group who have never signed in themselves) do not count as anybody left, so a group holding only you and placeholders goes too
Uninstalling the app removes the copy held on your phone (cached groups, preferences and your sign-in token). Uninstalling on its own does not delete the account on our side, which is what this page is for.
What is kept, and why
Expenses and settlements in groups you shared with other people are anonymized rather than deleted. Those rows decide what the remaining members owe each other. Deleting them outright would silently change other people's balances and corrupt records that are not only yours, so instead:
- Your account is closed and anonymized. Everything written from that moment on names you as "Deleted user", and the members list marks you as departed.
- Your email address, your photo, your password credential and the link to your Google account are gone, from those groups and from everywhere else.
- The name you were using in each group stays on the entries you took part in, and in that group's past activity, as a historical snapshot. A ledger in which every past payer reads "Deleted user" is one the remaining members cannot reconcile. Behind that name there is no account, no email address and no way to reach you.
- The financial rows stay: amounts, dates, currencies, splits and settlements, tied to that snapshot and to nothing else about you.
Google Play permits this partial retention for legitimate reasons when it is disclosed, and it is disclosed here and in section 13 of our privacy policy.
If you want particular expenses gone as well, delete or edit them in the app before you delete your account. Other members will see those changes in the group's activity feed, as they would with any other edit.
How long it takes
- The account and its personal data are removed within 30 days of the request, and immediately when you use the in-app path.
- Deleted data may persist in encrypted backups for up to 30 further days before those backups rotate out.
- The anonymized group records described above are kept indefinitely, with no link to you.
- Signing in again later, with the same Google account or the same email address, gives you a brand-new, empty account. It does not bring the old one back, and nothing from it is recoverable.
Worth doing before you delete
- Export anything you want to keep. In the app, Settings, then Account, then "Export my data" downloads one JSON file with every group, expense, settlement and comment you can see. For a single group as a spreadsheet, open it and use "Export as CSV". Once the account is gone we cannot produce a copy for you.
- Hand over any groups you own. If you created a group other people are still using, transfer ownership to the person you want to have it. If you do not, we pass it to another member automatically and you do not get to choose who.
- Settle up, or agree what happens. Deleting your account is never blocked because you owe money or are owed it, and nothing you owe is cancelled by leaving. The other members simply see you marked as departed in the group.
What we will never ask you for
We will never ask you for your password, a card number, a bank detail or a copy of an identity document in order to delete an account, and you should never send any of those to us. A message from the email address on your account is enough. If Split Sage ever needs your password (only to sign in, only in the app), it is typed into the app itself, never sent to us in a message.
Questions
Anything unclear, or something specific you want removed? Write to christos@sudo-ezekiel.com. Our full data handling, including your GDPR rights, is in the privacy policy.